1. How can I change or cancel an order?
We cannot make any changes once order placed, but you may be able to cancel your order and place a new one instead.
- If order still have not been paid, please log in your Tekstra Brands account to cancel it ;
- If order payment has already made, please contact our customer service team at Sales@TekstraBrands.com for order cancellation and refund.
2. I'm missing an item from my order, what do I do?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact Sales@TekstraBrands.com with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.
3. How can I check the order status if I purchased it as a guest?
When you placed the order, we have already registered a Tekstra Brands account with your email address automatically. Customer can reset the passwords here and log in the Tekstra Brand account to check the order status then.